We have introduced a new appointment system to make it easier for patients to speak with a GP. Appointments are available up to 7 days in advance. When you ring for an appointment, our receptionists are trained to ask what the problem is, as this helps direct your problem to the correct clinician or service. Appointments will be made available throughout the day.
Every Monday evening we offer extended hours appointments at the Yarnspinners surgery up until 8.15pm – some will be released 7 days in advance, with the remainder released on the day from 8am. Appointments to see a GP or nurse are available at both surgeries. We also have some appointments available on Monday evenings at our Yarnspinners surgery - ask reception for more details.
We want to make it as easy as possible for you to book appointments with your preferred GP but this is not always possible as all the GPs work at both practices. We recommend that you try and see the same GP for follow-ups of particular health issues as this will improve your 'continuity of care', for example if you see the same GP for your blood pressure they will be more likely to know what you have previously discussed without having to read your medical notes. Please note that we are a group practice and that the first appointment available may not be with the doctor or nurse of your choice. Please book a separate appointment for each problem. If you need to speak about more than one problem, please telephone reception and specifically ask for a longer appointment slot. Appointments are for 10 minutes only.
There may be times when the doctors or nurses may be running behind. This can be due to a number of reasons, including medical emergencies which may impact on a clinicians running time. Appointments will not be available during these hours. Please note one appointment slot is for one person. When booking an appointment each patient is given an allocated time. This time is to allow an appropriate consultation length of time for one person.
If more than one person in your family needs to be seen by a GP you must make a separate appointment. Please do not ask the doctor to see an extra patient who does not have an appointment. It is not fair on other patients who have made their appointments and not on the doctor whose surgery then runs late.
If you have a problem that you feel could be dealt with over the telephone then please ask the receptionist to book a telephone appointment for you. For example, sick notes, medication queries/reviews, results and general advice can be dealt with via a telephone call from your GP.
Cancelling Your Appointment
You can cancel appointments by telephoning or calling in at the reception desk, or by using Patient Access. We have a text messaging service available whereby you can cancel appointments via mobile phone. Please text 07751225476 to cancel your appointment. Please note, this is only for appointment cancellations. All other requests should be via a phone call or reception staff.