Appointments

Appointments are now booked by telephoning reception at any point from 8am or via the online “Patient Access” website and App. We have introduced a new appointment system to make it easier for patients to speak with a GP.  Appointments are available up to 7 days in advance.  When you ring for an appointment, our receptionists are trained to ask what the problem is, as this helps direct your problem to the correct clinician or service.  Appointments will be made available throughout the day.

Every Monday evening we offer extended hours appointments at the Yarnspinners surgery up until 8.15pm – some will be released 15 days before at 8.30am with the remainder released on the day from 8am. Appointments to see a GP or nurse are available at both surgeries. We also have some appointments available on Monday evenings at our Yarnspinners surgery – ask reception for more details.

We want to make it as easy as possible for you to book appointments with your preferred GP but this is not always possible as all the GPs work at both practices.  We recommend that you try and see the same GP for follow-ups of particular health issues as this will improve your ‘continuity of care’, for example if you see the same GP for your blood pressure they will be more likely to know what you have previously discussed without having to read your medical notes.  Please note that we are a group practice and that the first appointment available may not be with the doctor or nurse of your choice. Please book a separate appointment for each problem.   If you need to speak about more than one problem, please telephone reception and specifically ask for a longer appointment slot. Most appointments are for 15 minutes only.  

There may be times when the doctors or nurses may be running behind.  This can be due to a number of reasons, including medical emergencies which may impact on a clinicians running time. Appointments will not be available during these hours. Please note one appointment slot is for one person.  When booking an appointment each patient is given an allocated time.  This time is to allow an appropriate consultation length of time for one person. 

If you are wanting more than one person to be seen by the GP then you must make a separate appointment.  Please do not ask the doctor to see an extra patient who does not have an appointment.  It is not fair on other patients who have made their appointments and not on the doctor whose surgery then runs late. If you have a problem that you feel could be dealt with over the telephone then please ask the receptionist to book a telephone appointment for you.


ONLINE APPOINTMENTS

  • You can now book appointments online via Patient Access each day from 7am and 7pm!
  • Appointments are available to book 7 days in advance, and 28 days in advance.
  • We hope that by implementing these new appointment release times, we improve access to appointments for all.

 


Booking Appointments Online

To book appointments online or via the mobile app, please bring proof of ID and address to reception and your online registration details will be provided to you, along with simple to follow instructions on how to register online.  You can order repeat prescriptions and send secure messages to reception using this service.

Please note that any prescriptions ordered online will only be available to collect from Nelson.  If you are unable to get to Nelson, you can contact your chosen pharmacy to collect the prescription for you.  Why not sign up for the Electronic Prescription Service and have your prescription sent direct to your chosen pharmacy?  For more info click: http://www.reedyfordgp.com/eps-electronic-prescription-service/

Once you have your PIN number click on the picture below to access the online booking or messaging service:

Pt Access

 


 

Using Your Clinician’s Time Effectively

You can help us to help you by using appointments effectively.  GP appointments are booked in 15 minute slots. If you feel you have a number of issues or more complex issues to discuss, please request a longer appointment when booking with a receptionist. Making a list of the questions you would like to ask is a good way of making sure that you get the most out of the appointment.

The doctors do not mind if you bring along a list of questions that you would like answering, but please bear in mind the length of the appointment. Please do not save up many problems for a single consultation as this can lead to the surgery over-running and delays for subsequent patients. The GP may not be able to answer all your questions at one appointment. If you are seeing a nurse or health care professional, it may be a good idea to wear loose fitting clothing or short sleeves depending on the nature of your appointment, for example if you are having a blood test or blood pressure reading. It is also helpful if the area of your body to be examined is clean and easily accessible.

We have a blood pressure monitor available at the Yarnspinners surgery where you can take your own blood pressure reading prior to an appointment, and take the result in to the doctor or nurse with you.  It is situated in the reception waiting area behind the blue screen.

 


 

Cancelling Appointments

Please cancel as soon as possible If you find you are unable to attend so that the appointment can be offered to someone else. Patients who repeatedly miss booked appointments cause great inconvenience to staff and other patients. If  a patient repeatedly misses appointments they will  be asked to leave the practice.

You can cancel appointments by telephoning or calling in at the reception desk, or by using Patient Access. We have a text messaging service available whereby you can cancel appointments via mobile phone. Please text 07751225476 to cancel your appointment.  Please note, this is only for appointment cancellations.  All other requests should be via a phone call or reception staff. Did Not Attend figures:

May193
June180
July195

 


 

Booking In

When you arrive for your appointment, please check into reception so that the Doctor or nurse knows that you are here.  At our Yarnspinners surgery you can check yourself in using our touchscreen self-check in system in the waiting room or see staff at the reception. Please speak with reception if you have been waiting more than 30 minutes. Sign in board

Dr Stuart Berry @stuartberry1
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