Prescriptions can be ordered in a variety of ways. You may request prescriptions via Patient Access, in person at either surgery or even via post (include a SAE). Please allow 48 working hours for prescription requests to be processed. The prescription turnaround may be affected by bank holidays etc.

Please try to leave sufficient time to order your prescription before your current medication runs out, especially on Public or Bank Holidays.

Patients on regular medication will require repeat prescriptions and for a safer and speedier service, repeat prescriptions are computerised. Your doctor will have entered onto the computer what medication you are taking and each time a new prescription is produced on the computer a new request form is also generated for you to make your next request.

Repeat prescription requests should be made using the right-hand side of your prescription by ticking the items you need. If you have more than one repeat prescription, please try and order all your items together.

If you are due a medication review, simply speak to a receptionist who will help. Please do not book appointments for medication reviews or queries, as these can often be dealt with via reception.

EPS commenced at Reedyford Health Care on 21 January 2016.

This service will mean that your GP will be able to send your prescription electronically to the Pharmacy you choose to get your medication from – without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.  This service will commence in January.

One of the main benefits of the Electronic Prescription Service is the ability to use a system called electronic repeat dispensing, for patients who are on regular repeat medicines.  The change with this system is that, once approved by the GP, the pharmacist will be able to dispense patient’s medication at monthly or two-monthly intervals, until the next medical review is required, without the need for the patient or pharmacy to order prescriptions from the doctor’s surgery every month or two months. The pharmacist will know when the last authorised prescription has been issued to the patient, and will inform that patient that a review is due.

A new way to get your medicines and appliances.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

 What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription.  Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination?

Yes you can.  If you want to change your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Are you aware of the 'Pharmacy First' scheme?  This scheme gives you an alternative choice of visiting a participating pharmacy for treatment for specific ailments under the scheme, instead of booking an appointment with your GP.  This can be quicker than seeing a GP and we would recommend visiting your pharmacy first for any of the conditions treated on the scheme.  If you are entitled to free prescriptions, you can be treated free of charge.

When you use the Pharmacy First scheme, the pharmacist will examine you, and make a decision whether there is a need for medication.  The pharmacist may decide that you need to see your doctor or simply offer advice without supplying medicine.

You may use this scheme if you are suffering with any of the following minor ailments:


  • Allergies
  • Bites or stings
  • Colds and flu
  • Cough
  • Nasal congestion
  • Conjunctivitis
  • Diarrhoea
  • Fever (temperature)
  • Indigestion or Heartburn
  • Pain Relief
  • Toothache
  • Vaginal Thrush

So, if you have any of the above conditions, visit your Pharmacy First for treatment.

From 10th April 2017, community pharmacies will not be able to order medicines on behalf of our patients; patients will need to order their repeat prescription directly from the GP practice.

This does not effect any arrangement you may have with your pharmacy collecting your prescription either from the practice or electronically, nor does it affect the delivery of your medications if they home deliver for you.

Why Are We Doing This?

We and East Lancs Clinical Commissioning Group (ELCCG) have become increasingly concerned about the amount of drugs that are wasted and feel that a major cause is repeat ordering when the drugs may not actually be required.  Some people have built up such large stocks of unused medicines that they have gone out of date (the reason for this is not always the patient).

Benefits To Patients

These changes will ensure that GPs can monitor and discuss with patients what medicines they may or may not need.  The change will improve patient safety as patients have more control and understanding of their medicines and what they are taking at any particular time.

Benefits To The Wider NHS

By implementing the change ELCCG can reinvest the money saved by reducing prescription waste, on healthcare services.

Different Ways To Order Your Prescription:

Online (best option) - Patient Access empowers people to take greater control of their health and wellbeing, whilst providing more choice and convenience in how GP services can be accessed.  Via the internet or smartphone patients can:

  • Order repeat prescriptions
  • Book routine GP appointments
  • Access medical records
  • Send messages direct to the surgery

In Person - by handing in the white, tear-off part of your repeat prescription slip to the surgery when we are open, or posting through the letterbox when we are closed.

By Post - send your request to us via the post.  If you want your prescription sent back to you in the post, you must include a stamped addressed envelope.  This is at your own risk as we have no control over the postal service.

If you are unable to order prescriptions for yourself, you may ask a family member or friend to order on your behalf.

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