Online Services

PATCHS

New online consultation service launched on 14th December 2022.

We’re pleased to announce that we have launched a new online consultation tool called PATCHS at our GP practice. We have selected PATCHS to take the place of our current online consultation service to improve the experience for our patients.

The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice – it will not replace face to face appointments, it is in addition to your regular way of contacting Reedyford Healthcare. This should not be used for emergencies or when you should contact 999 or visit A&E.

By registering you will have easy access to a range of services from your computer or smartphone, including:

  • reporting symptoms to your GP
  • booking virtual appointments
  • accessing health advice

Patient Access

This is another way of accessing our online services but this does not have as many functions as Patchs . You may want to keep this in reserve as a backup way of accessing online services at our practice.

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
  • Enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Non-urgent advice: Having Problems?

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. It is a something that we recommend that you download as it will be linking to more features over time. The NHS App is great to have on your phone as it makes ordering medicines or checking your vaccination status very easy.

Get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it

Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to

Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments

Get health advice – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you

View your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines

Register your organ donation decision – choose to donate some or all of your organs and check your registered decision

Find out how the NHS uses your data – choose if data from your health records is shared for research and planning

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Download the NHS App on the App Store (Apple)
Download the NHS App on Google Play (Android)

You can also access NHS App services from the browser on your desktop or laptop computer.